Dr. Thomas Sloan is an Associate Professor in the Robert J. Manning School of Business at the University of Massachusetts Lowell. He received a B.B.A. degree from the University of Texas at Austin and M.S. and Ph.D. degrees from the University of California, Berkeley. Previously, he taught at the University of Miami in Coral Gables, Florida. Prior to his graduate studies, he worked as a production manager for Frito-Lay, Inc. Dr. Sloan is a member of several professional organizations including the Institute for Operations Research and the Management Sciences, the Production and Operations Management Society, the Decision Sciences Institute, and APICS—The Association for Operations Management.